Privacy Policy

TARGET LOCALIZATION (AUTHORITATIVE) operates this site and provides senior tech education through basic computer and smartphone courses and educational articles on how to use a computer or video conferencing. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our site or interact with this service.

We are committed to handling personal data responsibly and in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where it applies, and local privacy and telecommunications requirements.

Who We Are

Company: Keen Knowledge Group
Address: 1092 Lower Delta Road, Singapore, 169203, Singapore

Scope

• This Privacy Policy applies to personal data processed in connection with this service, including when you browse our site, read our educational articles, register for courses, or otherwise communicate with us.
• It does not cover third-party sites or services linked from our site, which may have their own privacy practices.

Personal Data We Collect

We may collect personal data depending on how you use this service. The categories of personal data we collect may include:

• Account and course-related information: Information you provide when registering or contacting us about courses (for example, your name and contact details you submit).
• Communication data: Details included in messages you send to us through the relevant contact methods provided on our site.
• Learning preferences: Information you provide about your interests, course needs, preferred device types, accessibility requirements, or other preferences you choose to share.
• Usage data: Information about how you access and use our site (for example, pages viewed, approximate location derived from IP address, browser type, and device identifiers). This may be collected through cookies and similar technologies.
• Content-related information: If you participate in discussions or submit questions (for example, through forms), we may collect the content you provide.

We do not intentionally collect sensitive personal data. If you choose to share sensitive information, we ask that you do so only where necessary for the purpose of your request.

How We Collect Personal Data

• Directly from you: When you register for courses, submit forms, ask questions, or contact us.
• Automatically: When you interact with our site (such as through cookies, server logs, and analytics tools).
• From course and training activities: Where applicable, we may process data you provide as part of learning or support activities.

Purposes of Processing

We use personal data for the following purposes (each as applicable):

• Providing courses and educational support: To manage course registrations, communicate with you about course logistics, and deliver educational content.
• Responding to inquiries: To understand and respond to questions, requests, and messages you send.
• Improving our site and content: To analyze site usage, measure performance, and improve learning materials, navigation, and user experience.
• Maintaining security and preventing misuse: To protect our systems, detect and address fraud or security incidents, and ensure lawful operation.
• Compliance and legal obligations: To meet regulatory, legal, and contractual requirements.
• Where consent is required: To process personal data based on your consent for specific activities (for example, certain cookie-related preferences), which you may withdraw at any time.

Legal Bases for Processing (GDPR)

When GDPR applies, we process personal data under one or more of the following legal bases:

• Contractual necessity: To provide courses and associated services or take steps at your request before entering into an agreement.
• Legitimate interests: For business purposes such as improving our site, enhancing educational content, ensuring security, and operating our services effectively, balanced against your rights.
• Consent: For processing activities where you have given consent (for example, certain cookie categories).
• Legal obligation: To comply with applicable laws and regulations.
• Vital interests / public task: In limited cases where applicable.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to operate effectively, remember preferences, analyze usage, and improve content. You can control cookies through your browser settings and, where provided on our site, through cookie preference tools.

Depending on the settings available to you, some cookies may be necessary for site functionality, while others are optional. Where optional cookies rely on consent, you can withdraw or change your choices.

How We Share Personal Data

We do not sell your personal data. We may share personal data only as described below:

• Service providers: We may share data with vendors that support our operations (for example, hosting, website analytics, and course administration). They process data only on our instructions and are required to protect personal data.
• Professional advisors: We may share limited data with legal, audit, or other advisors when necessary for compliance or business purposes.
• Legal and safety: We may disclose personal data when required to comply with law, respond to valid requests by public authorities, or protect rights, safety, and security.
• Business transfers: If we are involved in a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction, subject to safeguards and applicable law.

International Transfers

We may process personal data in locations where our service providers operate. This may involve transfers outside your country of residence. Where transfers occur, we implement appropriate safeguards designed to protect personal data and comply with applicable privacy laws.

If GDPR applies and you would like more information about the transfer safeguards used, you may contact us using the physical address provided in this policy.

Data Retention

We keep personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide courses, answer inquiries, maintain educational records where appropriate, and comply with legal, accounting, and reporting requirements.

Retention periods vary depending on the type of data, the purpose for which it is processed, and applicable legal requirements.

Your Rights and Choices

Depending on your location and applicable law (including GDPR where it applies), you may have rights in relation to your personal data, such as:

• Access: Request confirmation of whether we process your personal data and obtain a copy.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of personal data in certain circumstances.
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to processing based on legitimate interests (where applicable), including certain forms of profiling.
• Data portability: Request a copy of personal data in a structured, commonly used format in certain circumstances.
• Withdraw consent: Withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

To make a request, you may write to us at:
Keen Knowledge Group
1092 Lower Delta Road, Singapore, 169203, Singapore

We may need to verify your identity before responding to requests. We will respond within the timelines required by applicable law.

How We Protect Personal Data

We take appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, security monitoring, and safeguards when transferring or sharing data.

No method of transmission or storage is completely secure. While we work to protect personal data, we cannot guarantee absolute security.

Children’s Privacy

Our courses and site content are intended for adult learners and older adults seeking technology education. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so we can take appropriate steps.

Educational Content and User Activity

Our educational articles may include instructions related to using computers and video conferencing tools. If you interact with learning materials by submitting questions or course-related information, we may process that information to respond and improve educational content.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When we update this policy, we will post the revised version on our site.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact us by writing to:

Keen Knowledge Group
1092 Lower Delta Road, Singapore, 169203, Singapore

Supervisory Authority (GDPR)

If GDPR applies and you believe our processing of your personal data infringes applicable law, you may lodge a complaint with the supervisory authority in your country of residence, place of work, or where the alleged infringement occurred.